Macmillan LanguageHouse (hereafter, "MLH") is committed to protecting your privacy. Any information we collect from you is used to process orders and requests and to provide you with more relevant products and services.

Collection and Use of Customer Information We collect email addresses or other contact details together with any comments provided to us voluntarily via this website (hereafter, "The MLH Website"). We also collect information on the pages that are visited. All the information you provide is used to improve the content of The MLH Website and to make contact with you for marketing and commercial purposes.

When you order inspection copies online, we ask you for your name, email address, delivery address, school affiliation and related information. Our Customer Services department can then process and fulfill your order and notify you of your order status.

We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order or your email address. Also, we will use your telephone number to help the delivery service ensure that your order arrives as planned.

When you enter a competition or other promotion, we may ask for your name, address and email address for the ability to administer the competition and notify winners.

We use your comments, specified subject interests and any orders to shape our recommendations about the books that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and structure of our site.

We may also use the information we collect to occasionally notify you about important functionality changes to The MLH Website, new MLH services and special offers we think you will find valuable.

Protection of Customer Information As required by the Act on the Protection of Personal Information enacted in Japan, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access.

Disclosure of Information to Third Parties MLH will not sell, trade or rent your personal information to third parties outside the Macmillan Group.

Your Consent By using The MLH Website you consent to the collection ansd use of your information by MLH. Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

We welcome comments and suggestions which will help us improve The MLH Website. Please contact us by email: feedback@mlh.co.jp